Studio Spicer Ltd strives to provide you with exceptional service. Unfortunately, things can go wrong sometimes, but telling us about it gives us the chance to fix things for you and make
improvements.
We want to sort things out for you as soon as we can. The easiest and quickest way is by talking to us on 01789 293452 and speaking to the Architect who is leading your project. If you prefer, you can write to us at:
Studio Spicer Ltd
Office Manager
11 Mansell Street
Off Forge Close
Stratford upon Avon
Warwickshire
CV37 6NR
Or email office@studiospicer.co.uk
Depending on the nature of your complaint, when we can, we will aim to resolve your complaint within seven days.
For more complex issues this will not be possible, so a complaint file will be opened and we will endeavour to resolve your concerns as quickly as possible. We will keep you updated throughout
the investigation process and aim to respond to you within 28 days
Once we have fully investigated your complaint, we will inform you of our decision, write to you with a final response and outline the steps we will take to rectify the matter.
If you are not satisfied with our response you may refer your complaint to the following bodies:
Royal Institute for British Architects (RIBA)
https://www.architecture.com/knowledge-and-resources/resources-landing-page/dispute-resolution
Architects Registration Board (ARB)
http://www.arb.org.uk/complaints/i-want-to-make-a-complaint/
Please refer to their websites for further information on their processes and timescales.
If you are unable to reach a resolution with the RIBA or the ARB you may consider alternative dispute resolution such as mediation or you may take legal action.